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Refund policy Refund Policy
Test first with the free trial. If it still does not work after you pay, you get your money back within 7 days.
We want you to test Televixy before you pay — that is what the free 24-hour trial is for. If you have paid and something is still not right, here is exactly what happens.
7-day money-back
If your line cannot be made to work on a supported device within 7 days of activation, and our support team cannot fix it, you get a full refund to the original payment method.
When a refund applies
- The service does not work on a supported device (Firestick, Android, Samsung/LG with a supported app, iPhone/Apple TV, MAG, PC) and support cannot resolve it.
- You were charged twice for the same order.
When it does not
- After 7 days from activation.
- Problems caused by your own internet connection or an unsupported device.
- A single channel being temporarily unavailable — we re-point sources, usually within the hour.
- Lines that were shared or used on more screens than the plan allows.
How to ask
Message us on WhatsApp or email support@televixy.xyz with your username and the problem. Approved refunds are processed within 5 working days; your bank may take a few more days to show it.
The full terms of service are on the terms page.